Case Study: The Meltdown of Southwest Airlines

Recently, the “holiday spirit” was dampened for many travelers, with problems still lingering unfortunately. A deep dive into the causes presents a sobering look behind the curtain of what led to this epic breakdown. The takeaways are many for businesses of any size, but of the 20 laid out by this Forbes writer HERE, we shout out our top three for SMB’s – 1) Change Management, 2) Technical Debt, and 3) Business Model Transformation. Might this be worth a pause to assess your operations?